Last Updated: [03/11/2024]
Introduction
TaskMust (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our business management platform and related services (collectively, the “Service”).
This policy applies to organizations that subscribe to TaskMust (“Business Clients”), individuals who use TaskMust on behalf of Business Clients (“Users”), and the customers and clients of our Business Clients (“End Customers”). By using our Service, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes.
Information Collection
Information About Business Clients
When organizations register for TaskMust, we collect information necessary to provide our services, including company name, business type, registration details, and billing information. We also collect business contact information of key personnel, subscription preferences, and company settings. This information is essential for account creation, service customization, and compliance with business regulations.
During the use of our Service, we automatically collect information about how Business Clients interact with our platform, including feature usage, integration configurations, and system logs. This information helps us improve our services and provide better support.
Information About Users
For individuals using TaskMust on behalf of Business Clients, we collect personal information including name, business email address, and job title. We create login credentials and maintain records of system permissions and roles. As Users interact with our platform, we collect activity logs, communication preferences, and usage patterns to enhance user experience and maintain security.
Information About End Customers
Through our Business Clients’ use of the Service, we process information about their End Customers. This may include contact information, transaction histories, communication records, project details, support tickets, and payment information. The specific types of End Customer information we process depend on how our Business Clients use our Service and what information they choose to collect.
Business Clients are responsible for ensuring they have the appropriate rights and consents to share their End Customers’ information with us.
Automatically Collected Information
When you interact with our Service, we automatically collect certain information about your device and usage. This includes:
Your device’s Internet Protocol (IP) address, browser type, operating system, and device identifiers
Usage patterns, including pages visited, features used, and the timing and frequency of activities
Performance data, error logs, and analytical information about how our Service is used
This information is collected using cookies, log files, web beacons, and other tracking technologies. We use this data to maintain and improve our Service, analyze trends, and administer the platform.
Use of Information
We use the collected information to:
Provide, maintain, and improve our Service, including processing payments, facilitating communications, and offering customer support
Analyze and optimize our Service performance, including troubleshooting technical issues and monitoring system security
Communicate with Business Clients about their accounts, updates to our Service, and promotional offers (where permitted)
Fulfill our contractual obligations and enforce our terms of service
Comply with legal obligations and protect our legal rights
Data Processing and Storage
We implement industry-standard technical and organizational measures to protect your information. All data is encrypted both in transit and at rest using robust encryption protocols. We maintain multiple backup copies of business-critical data and regularly test our security systems and processes.
For primary data storage, we use secure servers located in [Primary Region]. Backup data may be stored in additional locations for redundancy and disaster recovery purposes. We partner with leading cloud storage providers, including AWS S3, DigitalOcean Spaces, Wasabi, and Minio, all of which maintain high security standards and compliance certifications.
Third-Party Services and Data Sharing
Payment Processing
We integrate with various payment processors to facilitate financial transactions. These include PayPal, Stripe, Razorpay, Authorize.net, Mollie, Paystack, and Payfast. When processing payments, these services collect financial information directly. We do not store complete payment card details on our servers.
Each payment processor maintains its own privacy policy and security measures. We recommend reviewing their privacy policies to understand how they handle your information.
Authentication and Communication Services
Our Service integrates with multiple authentication providers (Google, Facebook, LinkedIn, Twitter) and communication services (OneSignal, Pusher, Slack, Zoom). These integrations enhance functionality and user experience. When you use these services through our platform, you are subject to their respective privacy policies and terms of service.
Productivity Tools
We offer integration with productivity tools such as Google Calendar and Miro Board. When you connect these services, information may be shared between TaskMust and these platforms according to your configuration and their privacy policies.
Business Client Responsibilities
Business Clients maintain primary responsibility for their End Customers’ data. This includes:
Obtaining necessary consents and providing appropriate privacy notices to End Customers
Ensuring lawful basis for processing End Customer data
Responding to End Customer requests regarding their personal information
Maintaining appropriate security measures for accessing and using our Service
Reporting any security incidents or data breaches that may affect End Customer data
Complying with applicable data protection and privacy laws
Your Privacy Rights
Depending on your jurisdiction, you may have various rights regarding your personal information, including:
The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to restrict or object to processing
The right to data portability
The right to withdraw consent
For European Union residents, we comply with GDPR requirements. California residents have additional rights under the CCPA. We will honor valid requests to exercise these rights in accordance with applicable laws.
International Data Transfers
We may transfer your information internationally for processing and storage. When we do, we ensure appropriate safeguards are in place through:
Standard contractual clauses approved by relevant data protection authorities
Privacy Shield certification where applicable
Adequacy decisions issued by competent authorities
Binding corporate rules for internal transfers
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify Business Clients of material changes through our Service or via email. Continued use of our Service after such notifications constitutes acceptance of the updated Policy.
Contact Us
For questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Team:
Email: privacy@taskmust.com
Cookie Policy
Our Cookie Policy is an integral part of this Privacy Policy. We use cookies and similar technologies to provide and improve our Service. You can control cookie preferences through your browser settings. Essential cookies required for basic platform functionality cannot be disabled.
This Privacy Policy was last updated on [03/11/2024]. By using our Service, you acknowledge that you have read and understood this Privacy Policy.